Returns & Exchanges
At Kaldi, we strive to ensure every roast and gourmet treat arrives in peak condition. If your order doesn't meet our freshness standards, our 30-day return policy ensures a hassle-free resolution for all unopened non-perishable items.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return, or contact our support team with your order number.
Prepare Your Package
Place the unopened items in their original packaging to ensure the products remain protected and sanitary during transit back to our warehouse.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Refund or Credit
Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing