Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of your products?
We source our products directly from artisanal producers and store them in climate-controlled environments. Every order is packed in insulated packaging when necessary to ensure it arrives at your door in peak condition.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99, or free shipping on orders over $50. Standard delivery typically takes 2-4 business days depending on your location.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order is damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Kaldi ships within the continental United States only. We are working on expanding our logistics to support international food safety standards for global shipping soon.
Are your products suitable for specific dietary restrictions?
We provide detailed ingredient lists and allergen warnings for every product on our website. You can use our search filters to find gluten-free, vegan, or organic options.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your Kaldi account dashboard.